Bobbie Rathjens

Bobbie Rathjens

Ph.D. Candidate (ABD)

Department
  • Communication
rathjens@msu.edu
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Bio

Bobbie Rathjens is a Business Communications professor in the full-time MBA program at the Eli Broad College of Business and a Ph.D. Candidate in the Department of Communication at Michigan State University. She is set to defend her dissertation, Mechanisms of Dissonant Attitudinal Shifts in Online Influence, in Spring 2025. Her dissertation examines how the power of beauty influencers can change consumer behavior and attitudes through the use of counter-normative recommendations.

Research and Teaching

With a unique academic foundation—holding a Master’s degree in Marketing Research and soon a Ph.D. in Communication—Bobbie’s expertise bridges the fields of social influence, consumer behavior, and communication technology. Her research focuses on the power of social media influencers in changing attitudes, shaping brand perception, and transforming online communication. She has published in leading journals, including the Journal of Hospitality & Tourism Research, the International Journal of Hospitality Management, among others.

Bobbie brings a wealth of industry experience to her academic career, having previously served as a Director of Marketing for a nationally recognized ski and golf resort and as a Corporate Social Media Strategist in the healthcare sector. This background informs her teaching and mentorship, where she integrates real-world applications into her courses. She has designed and taught classes on Digital Marketing, Marketing Analytics, Social Media Strategy, Leadership and Group Communication, and Business Communication, emphasizing data-driven decision-making and digital engagement.

Committed to student development, Bobbie actively mentors emerging scholars and business professionals, fostering critical thinking and strategic communication skills in the next generation of leaders.

Publications

Rathjens, B., Zhang, L., & Cha, J. (2025). Airline chatbot: Examining the response of outcome- and process-focused individuals for customer service requests. Journal of Hospitality and Tourism Technology, ahead-of-print (ahead-of-print).

Rathjens, B., Wu, A., Zhang, L., & Wei, W. (2024). When social media influencer endorsement backfires: Unpacking fallout from explicit endorsements across brand equity levels. Journal of Hospitality & Tourism Research. 

Yang, W., Zhang, L., Wei, W., Yoo, M., & Rathjens, B. (2023). The joint impacts of consumers’ need for status, celebrity star power, and image congruence on celebrity endorsement effectiveness. Journal of Hospitality & Tourism Insights. 

Rathjens, B., Gunden, N., Zhang, L., Jain, G., & Law, R. (2025). A systematic review of contactless technologies research in hospitality and tourism during the COVID-pandemic. Journal of Hospitality & Tourism Research, 49(2), 351–365.

Zhang, L., Wei, W., Rathjens, B., & Zheng, Y. (2023). Pet influencers on social media: The joint effect of message appeal and narrator. International Journal of Hospitality Management, 110, 103453.

Rathjens, B., Van Der Heide, B., Pham, D., Earle, K., Ulusoy, E., Mason, A. J., Zhang, Y., & Bredland, A. (2023). Negative online reviews and manager response: Applying expectancy disconfirmation theory in a CMC context. Communication Reports, 36(2), 110–122.

Conferences

Rathjens, B.*, Van Der Heide, B., Zhu, R., & Pham, D. (2024). Motivations unveiled: How altruism and self-interest shape exaggeration behavior. [Paper presentation]. Central States Communication Association (CSCA) Annual Convention. Grand Rapids, MI.

Rathjens, B.*, Zhang, L. & Cha, J. (2023). Chatbots for customer service requests: Investigating goal orientation and task complexity. [Paper presentation]. 7th World Research Summit for Hospitality and Tourism. Orlando, FL.

Rathjens, B.*, Van Der Heide, B., & Pham, D. (2023). When the act of writing a negative review makes you more negative: The attenuating effect of manager response. [Paper presentation]. National Communication Association’s 109th Annual Conference. National Harbor, MD.

Rathjens, B.*, Zhang, L., & Cha, J. (2023). Robots vs. humans in services: examining the role of process- vs. outcome-orientation. [Paper presentation]. The 28th Annual Graduate Education & Graduate Student Research Conference in Hospitality & Tourism. Pomona, CA.

Rathjens, B.* & Zhang, L. (2022). Does brand familiarity and ad disclosure matter? An investigation of social media influencers. [Poster presentation]. 2022 Purdue Spirit of Hospitality Summit. West Lafayette, IN.

(*presenter)

Contact Information

Minskoff Pavilion
651 N Shaw Ln Rm M100N
East Lansing, MI 48824
LinkedIn: Bobbie Rathjens